PRIVACY POLICY

Last updated: February 14, 2025

This Privacy Policy describes how Rhoslyn Florist Franchise (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.

Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information including your username, password, security questions, and other information used for account security purposes.

Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment.

Third-party online tracking technologies such as pixels, web beacons, software developer kits, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services – to process your payments, fulfill your orders, send notifications related to your account, and facilitate shipping and returns.

Marketing and Advertising – to send promotional communications and tailor advertising on our Site and other websites.

Security and Fraud Prevention – to detect and investigate fraudulent or illegal activity.

Communicating with You and Service Improvement – to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies to enhance your experience. You can manage your cookie preferences through your browser settings.

How We Disclose Personal Information

We may disclose your personal information under the following circumstances:

With vendors and third-party service providers who perform services on our behalf.

With business and marketing partners for advertising and promotional purposes.

To comply with legal obligations or enforce our terms of service.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of such websites and encourage you to read their privacy policies.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

Security and Retention of Your Information

We take reasonable security measures to protect your personal information, but no system is entirely secure. We retain personal information as necessary for business, legal, and compliance purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Right to Access / Know – Request access to the personal information we hold about you. Right to Delete – Request deletion of your personal information.

Right to Correct – Request corrections to inaccurate personal information.

Right of Portability – Request a copy of your personal information.

Restriction of Processing – Request to stop or limit the processing of your personal data.

Withdrawal of Consent – Withdraw consent where we rely on it to process your personal information.

Managing Communication Preferences – Opt out of promotional emails using the unsubscribe option in our emails.

You may exercise any of these rights by contacting us using the information below.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside of your country. We use recognized legal mechanisms to protect your information when transferring it internationally.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Rhoslyn Florist Franchise

Headquarters:

One World Trade Center, 85th Floor

New York, NY 10007

Phone: (844) 976-7737

Email: [email protected]